FAQ
Answers about shopping, shipping, returns, custom paper, releases, checkout, and gift concierge.
In-stock products can be added to bag and checked out immediately. Pre-order items can be reserved. Coming-soon items let you join a waitlist. Custom items start with an inquiry.
Yes. Use the Gift Concierge and share the person, occasion, budget, and deadline. We will point you toward the card, set, or add-on that makes sense.
Gift-ready presentation is standard for most sets. Gift notes and wrapping options may vary by product and checkout flow. Contact us if you have a specific request.
Eligible in-stock items are prepared for dispatch in 2–4 business days unless otherwise stated. Carrier delivery time is separate and varies by region.
Free shipping is available on eligible orders over $75 before taxes and adjustments, shipped within the US and Canada.
Eligible unused, non-custom items may be returned within 14 days of delivery in original condition. Custom, personalized, final-sale, and digital items are not eligible for return.
Contact us promptly at support@socialstationerymarket.com with your order details and photos so we can review the issue and arrange a replacement or refund at our discretion.
Submit an inquiry through the Custom Studio. We review scope, quote, timeline, and proof process before production begins. Production starts only after proof approval.
Custom work becomes final sale once approved for production. Cancellations before proof approval may be eligible for partial credit depending on project stage.
Some products may return in a new form. The exact edit is not guaranteed to return. Seasonal edits open and close on specific windows.
Check your inbox and spam folder. Contact support if it does not arrive within a few minutes.
Checkout is handled securely through Stripe. We do not collect payment card details through contact forms or email.
We reply within two business days. For order issues, include your order reference.
